Last week, I wrote about Matt Damon Smith’s definition of user experience, which is centered around the journey between where a user is (point A) and where a user wants to be (point B). This journey assumes there’s a gap between the current state and the desired future. All of this reminds me of Peter Senge’s concept of “creative tension”, which he defines as:
The juxtaposition of vision (what we want) and a clear picture of current reality (where we are relative to what we want) generates what we call “creative tension”: a force to bring them together, caused by the natural tendency of tension to seek resolution…Peter Senge, The Fifth Discipline (p. 132)
Elsewhere, he compares this tension to a rubber band:
I love how Senge links this back to “the natural tendency of tension to seek resolution.” Consider the example of music: great musicians build their songs around musical tension and resolution, the idea that certain chords want to “resolve” down to a home chord. Another example is marketing, which is–for better or for worse–about creating tension, prompting a “this is what your life could be like!” moment where the product or service can fill in the gap.
As a user experience designer, at least one of our purposes is helping users resolve the tension between what is, and what ought to be. And ideally, it should be as delightful and pleasing as hearing musical notes “land” in a pleasing place.